Goods will be sent to your home on working days (Monday – Friday). We do our best to dispatch orders the same day, if ordered before 11:59 A.M. This usually means you’ll have your Kilojoule goods in 1 – 4 working days if you live in the Netherlands. For the rest of Europe this will be 2-6 working days. Shipping to the rest of the world usually takes between 4-10 working days. A Track and Trace code will be send to your email address as soon as the order is on its way
The Netherlands 1-4 working days
Europe 2-6 working days
Worldwide 4-10 working days
Our return policy entitles you to return your product for a different size or request a refund within 14 days after receiving your order. However, be aware of the fact that the expenses for returning an order are for the customer itself. Items that are in the sale on the other hand, cannot be returned and are considered final. Therefore, we encourage customers to research the items well before purchasing! If you have any questions regarding the fit of an item, feel free to contact us so we can provide additional information.
You are allowed to open the package and fit the item. However, bear in mind that returns will only be accepted if the packaging is original, all tags etc. are intact and there are no traces of use.
If you decided to return the item, make sure to fill out the return form and include it to the package. Download return form here.